Return and Refund Policy

At PickTheBox.com, customer satisfaction is our top priority. We strive to ensure a smooth and secure return and refund process for all eligible purchases, while protecting both you and our business from misuse.

🔄 Unboxing Video – Mandatory for Returns
To process any return, replacement, or refund, an unboxing video is mandatory. This video must clearly show the package being opened from the sealed condition and highlight the product and any visible damage, defect, or missing item. Returns without an unboxing video may not be eligible for a refund or replacement.

📦 Packaging Guidelines
Items must be returned in their original packaging, including all protective materials. Please ensure the product is securely packed to avoid damage during transit.

🧾 Product Condition Requirements
The product must be unused and in the same condition as delivered. All original accessories, manuals, user guides, and warranty cards must be included. Products showing signs of wear, use, or tampering may not be accepted.

📋 Proof of Purchase
Please include the original invoice or order confirmation email in your return package.

💬 Reason for Return
We request a short explanation for the return. Your feedback helps us improve product quality and customer experience.

🚚 How to Initiate a Return
To start the return process, email us at hello.pickthebox@gmail.com or WhatsApp us on 7877243395. Mention your order number, the reason for return, and attach the required unboxing video. Our support team will verify your request and guide you through the process.

⏳ Return Timeframe
Returns must be requested within 3 days of delivery. Damaged or defective items must be reported within 48 hours of delivery. Return requests made after these timeframes may not be accepted.

💸 Return Shipping
Return shipping charges will be borne by the customer unless it is a confirmed case of a wrong, damaged, or defective product.

🔍 Product Inspection
After receiving your return, our team will inspect the product to verify its condition, completeness of accessories, and the reason for return.

✅ Refunds & Replacements
If the return is approved, you will receive a full refund to your original payment method or a replacement product, depending on the issue and availability. Refunds typically take 5–7 working days after approval.

🛠️ Damaged or Defective Products
For any manufacturing defects or transit damage, contact us within 48 hours of delivery. Email us at hello.pickthebox@gmail.com or WhatsApp 7877243395 with clear images or videos of the issue and your order details. Our team will assess the situation and resolve it appropriately.

🕘 Customer Support Availability
Our support team is available from Monday to Friday, excluding government holidays. Weekends are not counted in the return window.

📢 Important Notes
Returns are not accepted for products damaged due to misuse, unauthorized repairs, or negligence. We reserve the right to refuse returns that do not meet our policy criteria. COD order refunds may be processed via bank transfer or store credit, based on eligibility.

We are committed to providing a fair and smooth return experience. For any issues, feel free to reach out to us at hello.pickthebox@gmail.com or WhatsApp us at 7877243395.